FAQ's for fast answers to common enquiries:

What is Drivemocion™?

A simple car sign - it illuminates basic messages to help communicate with other drivers.

How does Drivemocion™ work?

The car sign simply fixes to the inside of the rear car window. A remote control unit is kept in the front of the car (fixed to front window, dash, or laid in a storage compartment) to activate the messages by pressing one of it's buttons.

How is Drivemocion™ powered?

The main unit is powered by 4 AA batteries.

How long does Drivemocion™ work for?

6 month's pending usage - the product has a unique automatic electronic power save mode.

How does Drivemocion™ fix to the rear window?

The car sign simply fixes to the inside of the rear car window using suction cups.

Is Drivemocion™ programmable?

No. It can be bought as 2, 3 or 5 preprogrammed message versions. We do not produce a programmable version as this would generally be unaffordable to most.

Where can I buy Drivemocion™?

From our website.

Is Drivemocion™ legal to use?

We do not advise customers regarding product legality - it is our customers responsibility. We do advise a safe, non-dazzling and appropriate use of the product.

How do I order a Drivemocion™ from you?

This site utilises a shopping cart technology via secure processing servers. You can simply browse through our online catalogue pages and add the items you want to your shopping cart by clicking on the BUY button. You can view your shopping basket at any time and remove items from it. When you've finished shopping simply click on "Checkout" button on the Shopping basket page to enter our checkout page and select your payment method.

Do you accept Credit Cards?

Yes, we accept Credit Cards such as MasterCard and Visa

Maestro, processing is via our payment provider's online secure transaction servers. All product ordering is sent to us via e-mail, but your credit card information is kept within a secure sockets layer (SSL) high encryption, because of this no one has access to your credit card details, not even us. We use the facilities of large well-known companies for our credit card transactions, their system verifies your card details via your card issuer or bank and confirms a payment to us, we do not see your card information, so remains very secure.

Can my credit cards details be stolen in online transactions?

The risks on the Internet are the same as in mail order. If you feel confident to buy by phone, fax or mail, you should be confident to buy on the Internet. In fact, your rights are the same whether shopping on the Net or in the high street. The Sale of Goods Act and the Trade Descriptions Act cover them. If you receive faulty goods from any Australian source, you have the right to a full refund. Many people don't realise the extent of protection that their credit cards companies provide. It's simple. If you get transactions charged to your account, you can request verification via your credit card issuer. Web transactions are mainstream. Millions of dollars of transactions are now being conducted across the Internet every day. Thousands and thousands of purchases are taking place, and multi-million dollar companies such as Tesco, Amazon, Dell and Comet are making the Web a major ordering mechanism, with many more joining. They would not do this if the system were fundamentally insecure.

Do you have Fraud prevention and credit card security measures?

Security and fraud prevention are very important to us, not only do we take measures to ensure our systems are secure but we join with our partners in ensuring your credit card information is protected. Fraud prevention systems are in place to ensure that only a verified card holder payment has taken place. For further peace of mind you can join your card issuer scheme, entirely optional. This user authentication is offered by the major card schemes, Visa and MasterCard, Referred to as Verified by Visa and MasterCard SecureCode, authentication requires the cardholder to enter a PIN over a secure connection with your credit card issuer. You can identify a secure area with the address starting with https:// and a padlock symbol showing at the bottom of your browser.

Do you guarantee all your products are available?

We cannot guarantee all products are always in stock, but as long as your items ordered are in stock we will dispatch them normally within 1 working day on confirmed payment. If any items are out of stock we will email you within 48 hours to explain: this will tell you when the product is expected and ask you whether you wish to proceed with the order, wait for the missing item, or amend your order.

What is your contact information?

Click on "contact us" to see all our contact information

To whom should we make cheques or postal orders payable to? "DEMON3D"

Do you supply wholesale? We are happy to discuss any quantity orders or discounts for trade or corporate supplies for larger companies. Some of our items where noted can be overprinted for quantity orders.

Do you have a catalogue?

No. For range of items, a catalogue would never be up-to-date as we are continually updating and establishing new products. All our ranges are available for viewing on website.

What is your Returns Policy?

All our customers are important to us; if you have any problems please contact us through any of the channels shown on our "contact us" page - in the first instance, and we will resolve your problem. You can purchase from us with complete confidence. We provide you with normal manufacturer's warranty on all items we sell. Our full returns policy can be found in our terms and conditions, click on the toolbar link called "terms", and scroll down to the "refunds and cancellations" section.

I have a Complaint?

We know customer satisfaction is our highest priority. We will acknowledge a complaint the day we receive it and will handle it fairly, effectively and quickly. Sometimes when a complaint involves a third party manufacturer or supplier, time scales may be out of our control, but we will always keep you the customer fully informed and will work for a quick resolution. This statement does not affect customer's statutory rights.

Description and product details are kept as up to date as possible, but due to manufacturers changing specifications occasionally the pictures and details may vary slightly from those shown or supplied.

Delivery?

Products are delivered worldwide. We aim to process and dispatch all orders within 24 hours on a weekday, all weekend orders are processed on next working day normally Monday. All subject to verified payment being received, we will contact you if any queries. Delivery depends upon location and weight, for items that are in stock delivery is usually: Standard delivery = 4 - 6 working days for Australasia,up to 28 days for the rest of the world. Rural areas often need additional time. Express delivery = 2 - 4 working days for Australasia, 5 – 7 working days for Eastern Europe and 7 – 10 days for the rest of the world. Rural areas often need additional time. For the terms & conditions of standard delivery, please refer to www.auspost.com.au. Please note that during times of peak seasonal demand (Valentine's Day, Father's Day, but especially Christmas) there may be a slight delay in the dispatch of your order, so please check our homepage for details and allow extra time for delivery. Working days are Monday to Friday and do not include Saturdays or Bank holidays. You will be notified by e-mail if an item is out of stock and given an estimated delivery time with the option to cancel or wait for the item. We charge for our standard delivery, all postage and packing prices are dependant on location and should checked in the checking out procedure. Carriage charges are shown on checkout when you select your delivery area.
In protecting the interests of Drivemocion™, all actions regarding returned goods are based on the impartial findings from the respective delivery service. In the unlikely event the failure of delivery resides at the fault of Drivemocion™, a full refund is made, or, the package re-dispatched at the customer's discretion. In the event where the respective delivery service a.) attempted to make delivery and the recipient failed to make any according action b.) the recipient failed to use any “attempted delivery literature” provided by the delivery service to collect delivery c.) an incorrect and or incomplete delivery address provided by the recipient proves the cause of failure to deliver, Drivemocion™ retains the right to: Refund original payment, minus the delivery charge, and a $15 administration charge per item for payment processing and damaged packaging. Therefore – please expect a due refund to the amount according to the described. This will be made against the original Paypal order reference number with a “REFUND” prefix.